Refund policy
1.
We offer 7 days hassle-free returns
& exchange from the date of delivery and a further 5-7 days for the
returned product(s) to reach us. We also offer reverse pick-up services. A
reverse shipment fee of Rs 150 will be deducted at the time of refund per
order, regardless of the number of items within that order. This means that if
an order contains multiple items, only a single deduction of Rs 120, Other
shipping and COD charges will be made for the entire order, not on each
individual clothing item.
2.
Pick-up will be attempted twice. If
the courier company is unable to pick up the shipment. You will have to send
the shipment back to the company address. Reverse Pick Up is subject to the
availability of the service in your area pin code.
3.
For COD orders, a store credit will be
provided within 1-2 working days from the day of return pickup on your
registered email address/contact number.
4.
Please return your product(s) in the
same condition as it was shipped. If the products are returned in poor
condition or have clearly been worn, a refund would not be provided.
5.
Kindly allow 7 days for the return to
be processed and the amount to be shown in your bank account. PLEASE NOTE:
REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS
MADE ON OUR WEBSITE.
6.
Payments made with COD option will
receive store credit equivalent to the amount paid by you, which can be used
anytime.
7.
Shipping Charges are Non-Refundable
8.
You can get in touch with us about any
issues at our customer support portal by dropping a message on Instagram@ thebargainstreet_official.
+ All queries will be solved between Monday- Saturday , 10 am- 6 pm. All
pending queries will be solved on priority the next day.
9.
Please note that we do not solve
customer queries on WhatsApp.
10. Cancellations will only be possible till the order has not
been dispatched from our warehouse.
11. To maintain strict hygiene standards of our products, we do
not accept returns on certain product categories, including but not limited to
accessories, masks, boxers, briefs, trunks and perfumes. TBS-THEBARGAINSTREET may,
at its discretion and without prior notice, change the products or categories
to which this policy would apply.
REFUNDS FOR FREE PRODUCT DEALS
Any items purchased during a BOGO Sale (Buy 1 Get 1 Free)
or any such promotions wherein free products are included, such orders will not
be eligible for any returns.
SELF-SHIPPING OF ORDERS FOR RETURNS:
·
In case your pincode is
non-serviceable for a reverse pick up, you’ll have courier the product(s) to
the following address:
TBS-THEBARGAINSTREET WAREHOUSE
402 Neminath Darshan, Opp Akanshah Apartment, Sai Nagar, Vasai West –
401202, Palghar.
·
Please ensure the items are packed
securely to prevent any loss or damage during transit and the ORDER ID and
registered mobile number is mentioned on the packaging. All items must be in
unused condition with all original tags attached and packaging intact. Within
48 hours of receiving the product(s) the amount will be refunded to your bank
account in case of prepaid and in the form of store credit (gift card) in
case of COD.
PLEASE NOTE: We request that you do not use The
Professional Couriers for self return as they are not reliable and the package
will not be accepted at the warehouse. We recommend using ‘Speed Post’ as your
courier service. Speed Post is a Government of India owned entity and has the
most widely distributed postal network in India.
TERMS AND CONDITIONS
·
Bank account details provided by the
customer would be final and any error in the details provided by the customer
would not be the responsibility of the brand.
·
If you have received an SMS or EMAIL
of order delivered status and if it’s not received by you, please contact us
within 24 hours.
Instagram: thebargainstreet_official
·
The customer will be under an
obligation to take utmost care of the product(s) whilst the products are in
their possession. This includes all of the product(s) instructions, documents
and wrappings while returning the product(s) in the same condition as received.
·
In circumstances where the customer
feels that the product does not conform to the standards at the time of
delivery, they shall promptly contact us via Instagram: thebargainstreet_official
with details of the product and its damage within 1 day of receiving the
products; whereon, the customer will receive instructions from us.
·
Upon return of the product, we will
fully examine it and notify the customer of their right to a refund (if any)
via e-mail within a reasonable period of time. We aim to process the refund as
soon as possible and, in any case, within 30 working days from the day, we
confirmed to the customer via e-mail that they are entitled to a refund.